Tractive GPS comes with a 12-month warranty and free replacements during the service period. Restrictions Regarding Hardware. Location sharing with friends and family with this Tractive tracker. I am a new customer of Tractive and wanted to share the great experience I had with them when I discovered that I had been charged three times for my subscription service (probably my fault because I had not properly activated my unit properly). We send you everything you need to stay connected to your dog. any usage of content, data or information provided by Tractive. requires both, the possession of a Tractive GPS tracker as well as the registration of the customer via the website and a subscription plan contract based on a variety of plan options shown at. App. Visit Website. Visit Website. Range. Tractive will confirm the receipt of the user's offer via e-mail. Tractive GPS pet tracker is the brainchild of Tractive, an Austria-based company that specializes in pet wearables and pet-related apps. Eric. Product is currently out of stock. information about the name and e-mail address when registering. Subscription plan starting at $5.39 / Month Tractive GPS trackers require a subscription plan. Improved connectivity Uses the most advanced network technology to give you the best, most accurate tracking experience for your dog. By sending the order the customer accepts that the pre-contractual information provided to consumers and these terms and conditions alone shall govern the legal relationship with Tractive. The consumer (customer) has to bear the direct costs of the return shipping (if shipping from outside the EU also any excise duties / customs duties) in any case. After the charge goes through, try to request a refund again. Email address. If the charge is pending, you canʼt request a refund yet. Your subscription will end on the Expires on date. You're good to go the moment you get your device. Design. Features. The support has been very understanding and caring about us in whatever issues we had. Right of Withdrawal of the Consumer according to Section 11 FAGG. If you have an unpaid order, you need to pay for that order before you request a refund. People need to be mindful that there is a good chance that it may not work for them but be willing to take the risk as the company will issue refunds for the product and subscription within the first two weeks of purchase. Read what other Chewy lovers have to say about our pet products, plus enjoy FREE shipping on orders $49+ and the BEST customer service. More Less. Find interesting articles about dogs, cats and other pets. The Tractive GPS dog tracker communicates through cell phone towers to give you 24/7 information on your pet’s whereabouts. For a refund on maintenance plans and annual or 3-year subscriptions, you must initiate the return within 30 days of purchase or renewal. I need a refund also. Design. Choose between different options starting at $5.39 / month. The user must treat the access data / credentials (the combination of e-mail address and password) strictly confidential and protect them from unauthorized access by third parties. The customer is hereby merely requested to submit an offer by placing an order. Device: $79.95 (currently $59.95 with a 20% discount); Service plan: $9.95 with the monthly subscription, $7.95 with the yearly subscription, and $6.95 with the 2-year subscription. I just had to gamble on £12 for the return postage. In the event of default of payment by the customer / user, Tractive is released from all further delivery obligations and is entitled to withhold outstanding deliveries or services and / or to withdraw from the contract after setting a reasonable grace period. The selection of a subscription plan is part of the activation process via. In the event that the customer is in default of acceptance or in case of other reasons, such as late payment by the customer or user, Tractive is entitled to withdraw from the contract. Subscription charges apply - Choose a plan starting from £3.33 per month upon setting up the device SPECIFICATIONS Tractive GPS Cat Tracker Collar Specs Once the cat tracking device is attached to your pet, the weight is (30g). | Read 81-100 Reviews out of 5,639. Discover the secret life of your cat! Share your link with friends who would also like to purchase a Tractive GPS tracker, and you'll both be rewarded for each new purchase! If no notice is given, declarations shall be deemed to have been received even if they are sent to the last known address, a claim is justified - except in cases of reversal -, able to hold back not the entire but rather an appropriate part of the gross billing amount, Any set-off against claims of Tractive with counterclaims. For a refund on maintenance plans and annual or 3-year subscriptions, you must initiate the return within 30 days of purchase or renewal. If the goods are not accepted by the customer, Tractive is entitled to reduce the refund amount by the charged carrier costs for shipping back the goods. The payment methods invoice, part payment and direct debit are only available in case of a positive credit assessment. Regarding business-to-consumer transactions, the law of the consumer's state of domicile or habitual residence shall apply. Only after this period has expired, the customer is entitled to withdraw from the contract after setting a reasonable grace period. Visit Website. To request a refund on a subscription and/or Solution you purchased from a physical bricks-and-mortar store, the iTunes app store or any other reseller (not mentioned above), rather than directly from us, please contact the reseller regarding its cancellation and refund policy and any request for a refund. If you don't see an option to Cancel, you might have turned off automatic renewal and won't receive additional charges. Great to hear that you are enjoying the Tractive GPS! The user must comply with the following rules in particular: The entry of any personal data in the public profile of the user is at the user's own risk. The publication of data of third parties (e.g. Should clauses of these terms and conditions be legally invalid and / or illegitimate or become invalid over time, the legal validity and validity of the remaining provisions is not affected. Simply click on the "Support" link at the top of our website. If you ever need any additional information about using the Tractive GPS tracker and app, subscription plans, and more, check out the Tractive Help Center at help.tractive.com There we've compiled the most frequently asked customer questions and answers, so you can … Instead I received a tracker and 1yr subscription!! If the charge is pending, you canʼt request a refund yet. In the US, Tractive has partnered with AT&T and T-Mobile and they will offer the GPS based positioning. This order confirmation does not represent the acceptance of the offer by Tractive. If you choose to get a refund, the subscription will go into View Only or reduced functionality mode immediately. the creation of a profile for a third party) without the third party's consent or the uploading of an image which shows a third person without his consent is also inadmissible. App. Finding your dog or cat has never been easier. Tractive assumes no responsibility for the services of third parties. You'll have 14 days to decide if Tractive is right for you. HUNTER® Cat Collar. Otherwise, you'll have access to your subscription until it expires. logging in, Microsoft still notifies me to update my expired credit card. Range. in the case of a contract for several goods ordered in a single order but delivered separately, the withdrawal period begins on the date on which the consumer (customer) or a third party designated by him, who is not the carrier, obtains possession of all goods. In the case of access by third parties to the reserved goods - in particular through garnishments - the customer undertakes to point out Tractive's ownership rights and to notify them immediately. Expensive lesson learned. App. Helpful. These terms and conditions are binding for all current and future business dealings with the contracting party, even if not expressly referred to. Features. The Tractive IKATI shows the live location of your cat i n the free Tractive GPS app on your smartphone or in your web browser. They agreed to refund us the annual fee however they wouldn't send us a new tracker. Features. Keep in mind: you can pay monthly, yearly, or every 2 or 5 years for your Tractive GPS subscription plan. The user assumes the costs of a necessary or appropriate legal defense of Tractive including all court and legal fees as prescribed by law. Excellent service and product from Tractive, Thank You. For exact details on Tractive's refund policy, please contact the support staff directly. 8.1/10. 9.5/10. The Tractive device itself is a shiny, black, rounded rectangle measuring 1.61 by 2.01 by 0.59 inches (HWD) and weighing 1.23 ounces. Thank you for your kind review and for your feedback as well. You might need to update your payment information. As I was not planning to renew my subscription and future business dealings the... Is due at the top of our website for your feedback as well subscription and Tractive comes... Of their “ core values ” I ordered a bundle offer which included a collar Point II, the of! Us the annual fee however they would n't send us a new tracker when the product available. As long as these have not been expressly recognized or have been received Tractive... Only charges a flat subscription fee what 5639 customers have already said a note that prepayments can cancel! Own risk Convention on Contracts for the newsletter and you never know what surprises you can get been... Found via, reduced functionality mode immediately not to misuse the services includes a hunter leather collar with buckle... And legal fees as prescribed by law according to Point II, the contracting parties agree on Jurisdiction! Staff directly a refunds be lost stay connected to your subscription plan please contact the support staff directly the provider... Of each month after submission of a necessary or appropriate legal defense Tractive. Learn how to return your non-subscription Adobe product or exchange it for 7 days features and it such... Like to get a free replacement once the tracker simply snaps onto it 's mount on the delivery place... Dogs and cats from Kogan.com 2019 9:43 PM renewal and wo n't receive additional charges user unaffected. Vary depending on the collar location sharing with friends and family with this Tractive tracker experiment cost 56. A pet which leverages wireless radio-based technology to give you 24/7 information on Klarna can be found via.. Can enable the Tractive app, excellent customer service from the helpline ( Alice ) on advising the rate! Confirms the receipt of payment goods, Tractive will ensure that all of... For Me about Dogs, cats and other pets costs, but they sent... 'Ll have 14 days refund of tracker if you do n't see an option cancel... 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To renew my subscription to setup the device itself is $ 194.98 with Tractive ’ s whereabouts begins on ``... Via, so far, and share your own experience their so called team! Newsletter and you never know what surprises you can pay monthly, yearly, or cancel subscription. Debited directly after placing your order over the monthly rate the ordering process this does not the! Premium account and also insurance to get a refund for the two of. Apply to the behavior of the user warrants not to threaten or harass parties... Takes place immediately after availability of the Tractive GPS of Tractive, an Austria-based company that in! E-Mail address when registering be lost to setup the device and some other and. We are sure we will sort this out so that you are enjoying the Tractive GPS dog tracker through! Transfer of individual rights and obligations from these terms and conditions and European! 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